Delivery, refunds and cancellations

Digital delivery

Burnz Work sells digital products and digitally delivered professional services. No physical goods are shipped. A product page, checkout, invoice or written project scope will state the applicable delivery method and schedule before payment. Digital products may be delivered by download, email or account access. Custom work is delivered through the method and milestones agreed in writing.

If you do not receive expected access or delivery, contact burnzzzstock@gmail.com with the email address used for purchase and your receipt or invoice details.

Digital products

If a digital product cannot be accessed, is materially defective or differs materially from its purchase description, contact us within 14 calendar days of purchase. We will first try to correct the issue or provide replacement access. If we cannot do so, the affected purchase is eligible for a refund to the original payment method.

Except where law requires otherwise, a successfully delivered digital product is not refundable solely because a customer changes their mind after accessing or downloading it.

Custom services

Custom-project cancellation and refund terms are stated in the applicable proposal or written scope. If no separate terms apply, you may cancel before work begins for a refund of amounts paid. After work begins, completed work and committed third-party costs are non-refundable. Any prepaid amount attributable to work that has not started may be refunded.

Recurring services

If Burnz Work offers a recurring service, its billing interval and renewal terms will be shown before checkout. You may cancel future renewals by emailing burnzzzstock@gmail.com before the next renewal date. Cancellation stops future charges and does not automatically refund a completed billing period.

Billing errors and undelivered orders

Duplicate charges and verified billing errors will be corrected. If Burnz Work cannot deliver a paid order or agreed service, the undelivered amount will be refunded. Approved refunds are sent to the original payment method. Bank processing times may affect when the credit appears.

Requesting help

Email burnzzzstock@gmail.com with your name, purchase email, receipt or invoice reference and a short description of the issue. These terms do not limit any rights provided by applicable law.

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